Privacy policy
Privacy Policy
At Martinelo, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the choices available to you when interacting with our website, martinelo.com.
1. Information We Collect
We collect information in several ways when you browse or shop with us.
Information you provide
When completing an order or creating an account, you may provide:
- Name
- Shipping and billing addresses
- Email address
- Phone number
- Payment details processed securely by third-party payment providers; we do not store full payment card numbers
Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
- Cookies and tracking information used to improve your shopping experience
Information received from third parties
We may receive information from payment processors, advertising partners and analytics providers that help us operate and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Provide order updates and respond to support requests
- Send promotional communications where you have opted in
- Improve our website’s functionality and customer experience
- Detect and prevent fraud
- Protect the security of our website and services
- Comply with legal, tax and regulatory obligations
We do not sell, rent or trade your personal information.
3. Cookies and Tracking Technologies
Cookies help us recognise your device, remember your preferences and analyse website performance. You can disable cookies through your browser settings, although doing so may limit certain website features.
4. Sharing Your Information
We may share your information with trusted service providers that support our business operations, including:
- Payment processors
- Shipping carriers and fulfilment partners
- Customer-support platforms
- Website hosting providers
- Analytics and advertising services
These providers receive only the information reasonably necessary to perform their services and are required to handle it securely.
We may also disclose information where required by law or when necessary to protect our legal rights, customers or business.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide our services
- Meet legal, tax and regulatory requirements
- Resolve disputes
- Prevent fraud
- Respond to customer enquiries
When information is no longer required, it will be securely deleted or anonymised.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request the correction of inaccurate information
- Request the deletion of your information where legally permitted
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below.
7. Security
We use reasonable administrative, technical and physical safeguards to protect your personal information. Although no system can be guaranteed to be completely secure, we take appropriate measures to prevent unauthorised access, misuse, loss or disclosure.
8. Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. Any revised version will be published on our website with an updated effective date.
10. Contact Information
If you have any questions or requests concerning this Privacy Policy, please contact us:
Martinelo
Website: martinelo.com
Email: support@martinelo.com
Address: TO BE ADDED
Support hours: Monday to Friday, 9:00 AM to 6:00 PM EST